Refund policy

SOMU Return & Refund Policy

All sales are final.

Because our pieces are carefully packed and fulfilled specifically for each order, we are unable to accept returns or exchanges for change of mind, preference, sizing, color preference, or other non-defective reasons.

However, if your item arrives damaged, defective, or incorrect, we’ll make it right.

Damaged or Defective Items

If your item arrives broken, chipped, cracked, defective, or otherwise damaged, please contact us within 7 days of delivery and include:

• Your order number
• Clear photos of the item
• Photos of the packaging, if possible

Once reviewed, we may offer a replacement or refund, depending on the circumstances.

For damaged or defective items, you will generally not be required to return the item.

Incorrect Items

If you receive an incorrect item, color, or style, please contact us within 7 days of delivery with your order number and a photo of the item received.

We will arrange an appropriate replacement or refund at no additional cost to you.

Natural Variations

Due to the nature of ceramic production, slight variations in glaze, speckling, color, pattern placement, texture, and finish may occur.

These natural variations are part of the character of each piece and are not considered defects.

Order Changes & Cancellations

Please contact us as soon as possible if you need to change or cancel your order.

Once an order has entered fulfillment, we may no longer be able to make changes or cancel it.

Questions?

Please contact us at somu.sense@gmail.com with your order number and we’ll be happy to assist.