Frequently Asked Questions
Where do you ship?
We currently ship to all over the United States.
How much is shipping?
Standard shipping is a flat $5.95 per order. Enjoy free standard shipping on orders of $69 or more.
How long will my order take to arrive?
Orders are fulfilled through our international fulfillment partners. Delivery times may vary depending on destination, carrier, customs processing, and other factors outside of our control. Tracking information will be provided when available. Estimated delivery: approximately 8–12 business days after your order is placed.
Will I receive tracking?
Yes, when tracking is available, you’ll receive a shipping confirmation email with your tracking number after your order ships.
Can items in the same order arrive separately?
Yes. In some cases, items may ship separately so they can be packed and delivered safely. You will not be charged additional shipping fees.
Do you accept returns or exchanges?
All sales are final. We do not accept returns or exchanges for change of mind, color preference, sizing, or other non-defective reasons.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll make it right.
What if my ceramic item arrives broken or chipped?
Please email us with your order number and clear photos of the damaged item and packaging, if possible. Depending on the situation, we may offer a replacement or refund.
Will my ceramic piece look exactly like the photos?
Small variations in glaze, speckling, texture, color, and pattern placement may occur due to the nature of ceramic production. These subtle differences are part of the character of each piece and are not considered defects.
Are your ceramics dishwasher and microwave safe?
Yes, all our products are dishwasher and microwave safe.
Can I change or cancel my order?
Contact us as soon as possible. Once an order has entered fulfillment, we may no longer be able to change or cancel it.
How can I contact SOMU?
Email us at somu.sense@gmail.com and include your order number if your question is about an existing order.